Terms of use

WATEX / VEEFILTRID.EE

Online Store Terms of Use and Sale

Prepared 15 September 2026

1. Seller and scope

The online store veefiltrid.ee is operated by Watex Estonia OÜ, registry code 12601727, VAT number EE101694111, address Reti tee 11, Peetri, 75312 Harju maakond, Estonia. Contact and complaints: info@veefiltrid.ee; telephone +372 58862212.

These terms govern use of the online store and purchases of goods from it. A consumer is a natural person buying for purposes outside their trade or profession. Provisions expressly concerning consumers apply to consumers; business purchases are governed by the remaining applicable terms and any separate agreement. Installation and other services are agreed separately. Mandatory consumer rights are preserved.

2. Using the store and creating an account

Purchases can be made with a customer account or as a guest. Please provide accurate contact, billing and delivery details and check them before submitting an order. Account holders must keep their login details confidential and notify WATEX promptly if they suspect unauthorised use. You must have the legal capacity or authorisation required to make the purchase.

Creating an account or making a purchase does not require consent to marketing. Any optional marketing choice is separate from accepting these terms.

3. Products, prices and the order total

The main characteristics, quantity, availability and delivery information for the goods are provided on the product page and during checkout. Prices are in euros. Consumer prices and the final order total include applicable VAT. Delivery and any other compulsory charges are shown before you place a binding order.

The final summary shows the goods, quantities, discounts, delivery charges and total payable. Any conditions of an offer, including a required code or minimum quantity, are displayed with that offer. Additional paid services require your express agreement.

4. Ordering, payment and formation of the contract

Add the selected goods to the basket, enter the requested details, choose an available delivery and payment method, and review the order. You can correct the information before submitting it. Confirm acceptance of these terms and place the order using the button that clearly indicates an obligation to pay.

Payment is available by bank transfer against an invoice and by the online payment methods offered at checkout. When paying by invoice, use the payment details, reference and due date shown on the invoice. For online payment, follow the instructions of the selected payment service. WATEX does not request your online banking password by email or telephone.

The sales contract is concluded automatically when full payment for the order is received by WATEX. WATEX sends the order and contract confirmation, these terms and withdrawal information to the email address provided. An acknowledgement that an order has been received, sent before payment, does not by itself confirm that the sales contract has been concluded.

If the ordered goods cannot be supplied, WATEX informs you promptly. A replacement product, price change or revised delivery time requires your agreement. If performance is impossible and the contract is terminated, amounts paid are refunded without undue delay.

5. Delivery and collection

The delivery methods available for your goods and destination, their charges and the delivery time are shown before you place a binding order. Depending on the order, delivery may be by parcel locker, courier or pallet transport, or by collection from the WATEX customer service centre. The precise delivery service and any delivery restrictions are stated for the order.

Delivery to Finland takes 5–10 working days after full payment is received, unless a different delivery time is clearly agreed before the contract is concluded. Other delivery times are stated for the relevant order. For collection, wait for confirmation that the goods are ready.

If a delivery price cannot be calculated at checkout, request a quotation first. A quotation request does not create an obligation to buy. The complete delivery price and delivery time must be agreed before a binding order or payment is requested.

WATEX informs you of a delay and its expected duration. Your statutory remedies for delayed delivery remain available. For consumer purchases using a carrier offered by WATEX, the risk of accidental loss or damage passes when you or a person you designate, other than the carrier, receives the goods. Please report visible transport damage promptly; failure to note it on a delivery document does not by itself remove your statutory rights.

6. Choosing, installing and using water treatment equipment

Check the product specifications, connection sizes, operating conditions and installation requirements before ordering. If suitability depends on water quality, provide a water analysis and the relevant operating information so that WATEX can advise you. Any installation or commissioning service and its price must be agreed separately before it is ordered.

Install, operate and maintain the equipment in accordance with the supplied instructions. Normal wear and consumption of filter media do not alone establish a defect. These instructions do not exclude WATEX's responsibility for goods that do not conform to the contract, including incorrect installation for which WATEX is responsible or defective installation instructions.

7. Consumer right of withdrawal

A consumer may withdraw from a distance sales contract without giving a reason within 14 days after receiving the goods. If goods in one order are delivered separately, the period starts when the last item is received; for goods delivered in several lots or pieces, it starts when the last lot or piece is received. Receipt by a third party you designate, other than the carrier, counts as receipt. If WATEX fails to provide the required information about withdrawal, the withdrawal period ends 12 months after the original deadline. If that information is provided during the extended period, you have 14 days from receiving it to withdraw.

To withdraw, send a clear statement to info@veefiltrid.ee or to Watex Estonia OÜ, Reti tee 11, Peetri, 75312 Harju maakond, Estonia. You may use the sample form below, but this is not compulsory. You may also use the online withdrawal function on our website. Sending the withdrawal statement before the deadline is sufficient. An order number helps identify the purchase; another clear identification of the contract is also acceptable.

The online withdrawal function allows you to identify yourself and the contract, provide an electronic contact address, review the statement and confirm withdrawal. We send acknowledgement containing the contents of your statement and its date and time to your chosen electronic contact without undue delay. The online function is an additional way to withdraw and does not replace your right to send a statement by email or post.

8. Returning goods and return costs

Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. The deadline is met if you dispatch them before it expires. Return address: Watex Estonia OÜ, Reti tee 11, Peetri, 75312 Harju maakond, Estonia. Contact us to arrange receipt of bulky equipment; this does not make withdrawal subject to our permission. If WATEX has agreed to collect the goods, you do not need to dispatch them yourself.

The customer pays the direct cost of returning goods following withdrawal, provided this obligation was disclosed before you placed a binding order. For goods that cannot normally be returned by post, such as bulky equipment shipped on a pallet, the return cost or a reasonable estimate is provided before a binding order. If the required return-cost information was not provided, WATEX bears the cost as required by law. These return-cost rules concern withdrawal without a defect; the rules for defective goods are set out below.

You may inspect goods to establish their nature, characteristics and functioning as you could in a shop. You are liable only for a reduction in value caused by handling beyond what is necessary for that inspection, subject to the statutory conditions. Installation, connection to a water supply or use may reduce the value; this is assessed individually and does not automatically remove the right of withdrawal. You are not liable for diminished value if WATEX failed to inform you of your statutory right of withdrawal.

Return the goods with their supplied parts and accessories and package them securely. Use the original packaging if possible. Its absence alone does not remove the right of withdrawal.

A statutory exception may apply to goods made to your individual specifications or clearly personalised. Where applicable, we inform you before the contract is concluded. Merely ordering a standard product from a supplier does not make it personalised. These terms do not create a general withdrawal exclusion for water filters or consumables.

9. Refund following withdrawal

WATEX refunds payments received for a withdrawn contract, including the cost of the least expensive standard delivery offered for that order, without undue delay and within 14 days after receiving the withdrawal statement. Additional costs resulting from your choice of a more expensive delivery service are not refunded.

For sales of goods, WATEX may withhold the refund until it receives the goods or evidence that you have sent them back, whichever occurs first, unless WATEX has offered to collect them. Refunds use the original payment method unless you expressly agree otherwise and incur no refund fee. Any justified claim for a reduction in value is explained to you.

10. Defective goods and commercial guarantees

WATEX is responsible under Estonian consumer sales law for lack of conformity that appears within two years after the goods are delivered. A defect appearing during the first year is presumed to have existed at delivery unless the nature of the goods or defect is incompatible with that presumption. Under Estonian law, notify WATEX of a defect within two months after discovering it; any more favourable mandatory notification period applicable to your purchase is preserved.

Contact info@veefiltrid.ee with a description of the defect and information identifying the purchase. Photographs may help but are not a condition for making a complaint. You may initially request free repair or replacement, subject to the statutory rules on impossibility and disproportionate costs. The remedy must be completed within a reasonable time and without significant inconvenience. WATEX bears the necessary costs, including transport, labour and materials, and removal and reinstallation where required by law.

You may request a proportionate price reduction or terminate the contract in the cases provided by law, for example if WATEX refuses or fails to provide an appropriate remedy, the defect persists, or the defect is sufficiently serious. Termination is not available for a merely minor defect. Any longer or more favourable mandatory protection applicable to a cross-border consumer purchase is preserved.

Any additional manufacturer's or seller's commercial guarantee applies under its own stated conditions. Such a guarantee does not replace or limit your statutory rights against WATEX. A guarantee card or original packaging is not a prerequisite for a statutory claim where the purchase can otherwise be established.

11. Complaints, disputes and applicable law

Please first send complaints to info@veefiltrid.ee or to the seller's address stated above. WATEX replies to a consumer's written complaint within 15 days. If a resolution within that time is impossible, we explain the reason and provide a reasonable new deadline in writing.

If a dispute cannot be resolved with WATEX, a consumer may apply to the Estonian Consumer Disputes Committee if the dispute falls within its competence. Information and the application procedure are available at https://ttja.ee/tarbijavaidluste-komisjon. The procedure is free of charge for the consumer. For cross-border disputes, consumers may also seek assistance from the European Consumer Centre in their country; Finland: https://www.ecc.fi/en/.

Estonian law applies to the extent permitted by law. This choice does not deprive a consumer of mandatory protection under the law that would otherwise apply, including the law of their habitual residence where applicable. The consumer may also bring a claim before a court with jurisdiction under the applicable rules. These terms do not require consumers to bring all claims exclusively before Estonian courts.

12. Personal data

WATEX processes personal data for operating customer accounts, handling orders, payment, delivery, complaints and other purposes described in the store's Privacy Policy. The Privacy Policy explains the legal bases, recipients, retention and your rights. Accepting these sales terms does not constitute consent to unrelated marketing.

13. Changes and copies of the terms

The version of these terms made available when you place your order applies to that order. Later changes do not alter an existing contract without a valid legal basis or agreement. You can save or print the terms, and the applicable version is sent with the contract confirmation. Language versions are intended to have the same meaning; differences are resolved in accordance with mandatory consumer protection and contract interpretation rules.

14. Sample withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Use of the form is optional.

To: Watex Estonia OÜ, Reti tee 11, Peetri, 75312 Harju maakond, Estonia; info@veefiltrid.ee.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________. Order/contract reference (if available): __________. Ordered on: __________. Received on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Electronic contact for acknowledgement (if applicable): __________. Date: __________. Signature of consumer(s), only for a paper form: __________. Delete as appropriate.